General Terms

Refund Policy, Privacy Policy and General Terms Refund Policy

Since PIDPLATES are all custom-made to the buyer’s specifications, there is no refund when canceling the order after the PIDPLATE is produced. Production usually starts within 24 hours of receiving the order. If the order is canceled before the PIDPLATE is produced, we will refund the full invoice amount within 5 business days.

Privacy Policy
Effective 01/11/2010

Our Commitment to Privacy:

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To ensure this notice is easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the PIDPLATES USA Inc. website. On some pages, you can order products and make requests. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Fax number
Please note: We do not collect or register any credit/debit card information. All payment information is processed by PayPal (no account needed).

The Way We Use Information:

We only use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete the order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift cards you can use to personalize a product for another person. The information you provide to create a gift card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use (return) email addresses to answer the emails we receive, to share information about our products and product offerings that can benefit the user or prospective user. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to those described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children’s Privacy:

Protecting the privacy of the young is especially important. For this reason, we never collect or maintain information on our website from those we know are under 13, and no part of our website is structured to attract anyone under the age of 13.

How You Can Correct Your Information?

You can correct your personal information that we collect online by emailing us at info@pidplates.com with the needed changes. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. Please allow 10 days for the changes to become effective.

To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.

How to Contact Us?

Should you have any other questions or concerns about these privacy policies, please call us at (888)686-9332 or send us an email at info@pidplates.com.

General Terms and Conditions for Trading on the Internet

I. Validity

These General Terms and Conditions shall apply exclusively to our deliveries, services and offers; we do not acknowledge any changes or adaptations made to our General Terms and Conditions unless we have agreed otherwise in writing. We do not consider the contract to be fulfilled if there is any deviation from our Terms and Conditions. These Terms and Conditions shall apply to any further legal transaction between the contracting parties.

II. Offers, Conclusion of Contract

Our offers are subject to alteration. A customer´s contract offer requires confirmation of the order. Dispatch of the relevant product(s) to the customer also results in acceptance of the contract offer. If we are made an offer, then the tenderer is bound to an adequate period (at least 10 days) from the time of stipulation of the offer.

III. Price

All of our prices are, unless otherwise specified, inclusive of sales tax. If an appreciable change takes place in terms of the cost of labor, or other elements that are necessary in the calculation of relevant costs, such as material, energy, transport, foreign employment, financing, etc. between the conclusion of the contract and the date of delivery, we reserve the right to raise or the lower the price accordingly. Point III is not valid for consumer businesses.

IV. Terms of Payment, Interest on Arrears

Payment is made by the customer´s chosen method (credit card, cash on delivery, advance payment transfer, etc.). Payment of the purchase price is due upon conclusion of the contract. Payment made by the customer is viewed as being fulfilled at the time the sum is deposited in our trading account. In the event of delayed payment by the customer, we are entitled to demand our choice of payment of the costs actually accrued or – providing it does not concern a credit transaction – interest on arrears at a rate of 4% over the secondary market net yield/federation, as per the monthly statistical publication from the Oesterreichische Nationalbank (Austrian Central Bank).

V. Company Rescission of the Contract

Provided the contract has not been fully established by both parties, we are entitled to rescind the contract on the grounds of default of acceptance (pt. III) or other important reasons, such as customer bankruptcy or the refusal of bankruptcy due to lack of assets, as well as defaulted payment by the customer. In the event the contract is rescinded by fault of the customer, we have the option of seeking liquidated damages of 15% of the gross invoiced amount or the compensation of incidental damages. We are absolved from any further service and delivery obligations for late payment by the customer and we are entitled to withhold any outstanding deliveries or services and to demand cash in advance and/or securities or to rescind the contract after a reasonable extension of the deadline. If the customer – without being authorized – rescinds the contract or demands it is cancelled, we will have the option to insist on the fulfillment of the contract or to agree to the cancellation of the contract; in the latter case, the customer is obligated to pay liquidated damages amounting to 15% of the gross invoiced amount, or to pay the actual incidental damages as we see fit.

VI. Consumer´s  Right to Rescind a Contract

If the customer is a consumer for the purpose of the KSchG (Employment Protection Act), he/she can rescind a contract closed with the remote paragraph law or a contract delivered with the remote paragraph law within 7 working days (whereby Saturday does not count as a working day). The rescinding period for a contract starts on the day the product is dispatched to the customer, and for contracts for the provision of services, it starts on the day the contract is concluded. A contract may not be rescinded for:
1. Services whose implementation counts as the start of the contract according to the agreement within 7 working days from the conclusion of a contract.
2. Goods or services whose price is dependent on the stock market, over which the company has no influence.
3. Goods made according to customer specifications, which are clearly tailored for personal requirements and not suitable for return because of their appearance and workmanship, and goods which can quickly decay or whose expiry date has passed.
4. Audio/video recordings, or software, if they have been removed from their packaging.
5. Newspapers, journals and magazines, with the exception of orders of periodical brochures.
6. Betting and lottery services as well as
7. Home deliveries or recreational services and
8. Auctions
It is sufficient if the declaration of rescindment is sent without specifying a reason within the relevant period of time. In the event of a rescindment, entire or partial reimbursement of the retail price occurs from delivery versus payment against the deferment of the goods received from the purchaser. In the event of the consumer rescinding the contract, he/she will bear the direct costs of returning the product.

VII. Costs of Reminders and Collection

In the event of delayed payment, the customer has to reimburse us with the relevant reminder costs at a flat rate of $14.00 per reminder issued, as well as for keeping track of the obligation in reminders every six months at $4.70 After an unsuccessful second reminder, we are entitled to assign a debt collection agency, whose costs shall be footed by the customer, up to the maximum amount stated in the regulation of the BmwA (Federal Ministry of Economics and Labour), BGBl 1996/141 as amended.

VIII. Delivery, Transport, Default in Acceptance

Our retail prices do not include any costs for delivery, assembly or installation. However, if you would like, we can arrange and/or perform these services for you upon payment of an additional fee. In doing so, the actual indicated costs for transport and/or delivery, including a reasonable direct cost impact, are charged for the freight and carriage costs of the selected mode of transport that are valid on the day of delivery. Assembly costs are calculated according to expenditure of time, whereby an hourly rate is stipulated in accordance with the respective line of business. If the customer does not take receipt of the product(s) as agreed (default of acceptance), then we are entitled to either store the product(s) whereby we charge a storage fee of 0.1% of the gross invoiced amount on each calendar day, or the product(s) can be stored with an authorized tradesman at the customer´s  own cost and risk. At the same time, we are entitled to either demand that the contract be fulfilled, or to rescind the contract after a comprehensive extension of the deadline of at least 2 weeks, and to make use of the product(s) elsewhere.

IX. Delivery Period

We are only obligated to perform a service when the customer has fulfilled all of his/her obligations that are necessary for its implementation, especially all technical and contractual details, preparatory work and measures. We are entitled to exceed the agreed deadlines and dates for delivery by up to 1 week. Only after this period of time has elapsed can the customer rescind the contract.

X. Place of Performance

The place where the contract is fulfilled is our company´s  registered office.

XI. Minor Alterations

If it does not concern a consumer business, minor or other reasonable alterations to our services and/or delivery obligations for our customers come into effect as approved beforehand. This applies in particular to limited deviations to the item in question (e.g., sizes, colors, wood and veneer, grain and texture, etc.).

XII. Warrantee, Duty to Inspect and Register Complaints

Legal regulations shall come into effect in the case of consumer businesses.
If it does not concern a consumer business, we shall fulfill the customer´s  warranty by fixing the defect by our selected means; either through exchange, reparation of the product(s) within a reasonable time period or a price reduction. The customer´s claim for damages, which are intended to rectify the fault, can only be invoked if we fall behind in fulfilling the warranty claims. If it does not concern a consumer business, then, according to § 377 f of the HGB (commercial code), the product(s) must be checked immediately after delivery – within 6 working days at the latest. If this is the case, we are to be made aware of the faults and notified in writing of the type and extent of the fault immediately – within 3 working days after detection. Concealed faults are to be reported in writing immediately (within 3 working days after their discovery). If a notification of the defect is not reported in sufficient time, then the product is deemed to have been accepted and approved.

XIII. Compensation in Damages

All claims for damages are void in the event of simple negligence. This does not apply to personal injury and/or consumer businesses, for damages to the handling of received goods. Provided it does not concern a consumer business, the claimant has to prove the existence of simple and/or gross negligence. If it does not concern a consumer business, the period of limitation of the claim for damages is 3 years after the passage of risk. The regulations for compensation contained, or otherwise stipulated in these General Terms and Conditions, also apply if the claim for damages is made in addition to, or instead of, a warranty claim. Before technical IT products are delivered and/or before the installation of computer programs, the customer is obligated to adequately secure data that is already on the computer system; otherwise he/she alone will bear the responsibility for lost data as well as for all associated damages.

XIV. Product Liability

According to § 12 of the Product Liability Law, demands for recourse are excluded unless the beneficiaries of the recourse can prove that the fault is caused in our sphere and that gross negligence has occurred.

XV. Reservation and Enforcement of Proprietary Rights

All products are delivered under the reservation of proprietary rights and remain our property until full payment has been received. In enforcing the reservation of proprietary rights, the contract may only be rescinded if this is explained explicitly. We are entitled to charge any incurred transport costs and manipulation expenses for any products that are returned. With third-party access to the conditional goods – especially through distraint – the customer is committed to refer to our property and to inform us immediately. If the customer is a consumer or is not a businessman whose real business operations belong to the trade of the products we offer, he/she may not have the conditional goods at their disposal until full payment of the demanded retail price has been received and they especially may not sell, pawn, give them away or loan them. The customer bears full risk for the conditional goods, especially for the danger of their demise, loss or deterioration.

XVI. Assignment of a Claim

In the event of delivery under the reservation of proprietary rights, the customer now assigns to us his/her outstanding accounts against a third party, as long as these arise through the sale or processing of our products, until the final payment of the outstanding account. The customer must name us if their purchaser demands it and must notify them of the assignment in sufficient time. The assignment must be made clear to the purchaser in the accounts, delivery notes, invoices, etc. If the customer is in arrears with his/her payments, then their incoming sales revenue is to be separated and the customer may only hold these in our name. Possible claims against an insurer are now assigned to us in accordance with § 15 of the German Insurance Contract Act. Any outstanding accounts with us may not be transferred without our explicit approval.

XVII. Retention

Provided it does not concern a consumer business, the customer is entitled to a warrantable claim, except in the event of a withdrawal from the purchase, of an appropriate portion of the gross invoiced amount.

XVIII. Choice of Law, Court of Jurisdiction

Austrian law shall prevail. Application of the UN Contracts for the International Sale of Goods (CISG) is explicitly excluded. The contractual language is German. The contracting parties agree on Austrian domestic jurisdiction. Provided it does not concern a consumer business, the local court presiding in our company´s domicile shall be the exclusive forum for all decisions on any disputes resulting from this contract.

XIX. Data Protection, Change of Address and Copyright

The customer agrees that all of his/her personal data – included in the Contract of Sale – in fulfilling this contract will be used by us and will be automatically stored and processed. The customer is obligated to notify us of any changes to his/her personal, email and/or business addresses, as long as the legal transaction has not been completely fulfilled by both parties. If this communication is omitted, then declarations are deemed closed in the event they are sent to the customer´s  last known address. Plans, outlines or other technical documents always remain our intellectual property, in the same way as the model, catalogue, prospectuses, illustrations and suchlike; the customer does not receive any rights of exploitation or work use. The contractor is obligated to indemnify the customer against all claims that arise from third parties by copyright infringement, ancillary copyright, other industrial property rights or personality trademark rights.

XX. Sending by Email

The customer agrees to the forwarding of mass email or means of advertising. This agreement may be revoked at any time.

ABOUT PIDPLATES USA

Founded in 2003 in Austria, PIDPLATES GmbH. International introduced a revolutionary but simple concept of custom business signs made from 3D chrome car emblems. PIDPLATES offices can be found in the USA, the UK, the Netherlands, the Czech Republic, New Zealand, Germany, France, Austria, Switzerland, Poland and Slovakia.

PIDPLATES USA is the division marketing the product in the United States, Canada, Mexico & the Caribbean.

North American office:
PIDPLATES USA Inc.
1732 Aviation Blvd. # 502,
Redondo Beach, CA 90278

Tel: (888)686-9332
Tel: (888) 68 MYDECAL